Corona Virus (Covid-19) Response

Des Étrangers Grand Hotel Protects

continuing to provide a safe environment for our associates and guests:

  • Dedicated In-house Expertise – All of our associates receive continuous and comprehensive training on hygiene and cleanliness standards and undergo further POSI (prevention of spread of infectious disease) training, as well as advanced training specific to their functional area.
    The Grand Hotel Des Étrangers has established procedures to ensure the regular deep cleaning of its hotel, for example, following a period of seasonal closure. Our property will undergo a deep clean prior to reopening and further specific measures to protect against Covid-19 will be carried out. Once reopened, our enhanced cleaning standards will continue to be overseen and regularly reviewed by dedicated safety management team.
    Additional antibacterial disinfectant products are being supplied across our property and will be regularly used throughout the day to ensure surfaces are clean to prevent the spread of Covid-19.
    These measures are in addition to our already robust hygiene and cleanliness protocols which already mandate good hand hygiene, supplying handwashing facilities, as well as alcohol-based hand sanitizers, and strict guidance on regular hand washing throughout the day.
    Our protocols have been developed with a leading industry partner and will be subject to regular audits.
  • Enhanced Protocols – All our employees are well-trained to identify the symptoms of Covid-19, and have been instructed not to come to work if they are feeling unwell or had contact with anyone who is suspected or confirmed as having Covid-19.
    As an added precaution, employees will be temperature screened before starting work. If an employee is displaying any symptoms relating to the virus, they will be sent home.
    Additionally, we will be asking all guests to undergo a temperature-check upon arrival and to complete a thorough registration form. If, on arrival, a guest is showing a high temperature, or any other symptoms consistent with Covid-19, they will be asked to travel later and will be cared for in a separate designated room until suitable onward care can be arranged.
  • Safe and Seamless Service – We will continue to explore and make use of digital technology so that we can provide a seamless service whilst respecting social distancing requirements at all times. For example, guests who have booked with us direct will be able to complete the check-in process online prior to arrival, restaurant and bar menus will be written on chalkboards or printed on single-use and recyclable material, and housekeeping staff will not enter rooms whilst guests are present. As far as possible, we will automate these fundamental services so that our staff can focus on delivering  Grand Hotel Des Étrangers’s hallmark warm and personal service.
  • Partnering with Industry Leaders – We will continue to work closely with the relevant health bodies and are partnering with a third-party specialist to develop these standards and have them regularly audited so that our guests can trust that we are meeting these at the highest possible level.

Every element of the guest experience has been considered and reviewed to ensure that our guests can feel at ease when they travel with us. For further information about the extensive measures we have put in place or the industry leaders we work with please contact us by email: info@desetrangers.com.

We look forward to welcoming you back to our safe and clean property soon.

“Love is space and time measured by the heart.”